John Hardy

John Hardy is a handmade jewelry brand reshaping the experience of luxury through a heritage of design, craftsmanship, quality and sustainability created in an environment of respect for the natural world and its people. Established in 1975 and headquartered in Hong Kong with offices in New York and workshops in Bali and Bangkok, John Hardy employs 1,600 people worldwide. Its legacy of creating jewelry reflects a synergy of designers and artisans who create high end jewelry influenced by its commitment of being Greener Every Day, from using 100% recycled silver to planting bamboos every year to offset its carbon emissions.

CUSTOMER’S BUSINESS

Jewelry and luxury accessories Ecommerce site.

CHALLENGES

John Hardy was attacked by distributed denial-of-service twice a year, on average, which resulted in downtime of their site.

RACKSPACE SOLUTION

Dedicated hosting solution, guaranteed SLAs, Fanatical Support, comprehensive security protection.

BUSINESS OUTCOME

Partnering with Rackspace gives John Hardy a worry-free IT solution to enhance customer experience and concentrate on developing its online shop and its upcoming expansion plans in Asia.

Having launched our first physical store in Hong Kong in The Landmark in September 2011, we will follow with the launch of our website for Hong Kong shoppers very soon. With the strong track record of Rackspace’s offering, we believe our trusted hosting partner is more than capable of giving us further mileage to support our expansion.

Janice Chan, Ecommerce Director, John Hardy USA Services Ltd

We are expanding into other markets aggressively. As Rackspace’s data centres are located all over the world, the partnership has strengthened our capability to expand our business without any hesitation on the IT front,

Janice Chan, Ecommerce Director, John Hardy USA Services Ltd