Customer

Axios Systems

Axios Systems delivers on-premise and SaaS Service Desk and IT Service Management (ITSM) software to customers across the globe. The company combines software, consulting and training to implement ITSM strategies tailored to meet the needs of its customers.

CUSTOMER’S BUSINESS:

SaaS Service Desk and IT Service Management Software

CHALLENGES

Providing SaaS requires a very stable platform and guaranteed network uptime, particularly when many large companies are relying on the software to maintain and manage services, assets and customer support in a fast-moving business environment

RACKSPACE SOLUTION:

24 hour support, managed hosting and 100% uptime guaranteed

BUSINESS OUTCOME:

Axios is now perfectly placed to take on the challenges of delivering 50% of its software as SaaS

The mobile revolution means that we will also be delivering all our products and services to handheld devices including smartphones and tablets. Our development is continuous and reliance on key partners like Rackspace will only increase in the future.

Scott Leckie, Chief Technical Officer, Axios Systems